Frequently asked questions
Useful answers.
A clearer next step.
Questions about enquiries, appointments and heating work.
Which areas do you cover?
We welcome boiler and heating enquiries across Essex. Share your postcode so availability can be confirmed for your address.
Can I book an exact time online?
The enquiry form requests help or a quote. An appointment is only booked once it has been confirmed with you.
What does the work cost?
Prices depend on the service and the work required. Ask for the scope and price before agreeing to a booking.
Do I need to know my boiler model?
It helps if you know it, but you can still enquire without it. Do not remove covers to find information.
Do you work with landlords?
You can enquire about gas safety checks, boiler servicing and heating work for rental properties. Tell us if you need help with several properties.
Can I get a reminder for future work?
Ask when arranging your job. Any reminder preference will be recorded separately from your initial enquiry.
How do I check a gas engineer’s credentials?
Before gas work, check the business on the official Gas Safe Register and check the engineer’s current ID card for the categories of work they are qualified to carry out.
Smell gas or suspect carbon monoxide?
Get to a safe place and call the National Gas Emergency Service on 0800 111 999. Do not wait for Essex Boiler Experts to reply. Avoid flames and do not operate electrical switches. Follow the emergency service’s instructions.
Tell us what you need.
A boiler problem, planned service or a new heating project — start with a conversation.